CONDITIONS OF USE
Welcome to Paradis Terrestre. We are so confident you will love our products that we offer a no-quibble return policy. We want our customers to be happy with their purchases from Paradis Terrestre, however, if you are not completely satisfied please contact us. We pride ourselves on our excellent customer care and have built our business on the foundation of ensuring our customers are completely happy.
We provide access to the Paradis Terrestre website (the “website”) and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Paradis Terrestre website. By using the Paradis Terrestre website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Paradis Terrestre service, you will also be subject to the guidelines and conditions applicable to that service.
Conditions Relating to Your Use of Paradis Terrestre
1. Your Account
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with when you place your next order.
2. Privacy
We take reasonable precautions to prevent unauthorised access to your data. We will not share your details with any other organisations without your prior permission.
We do not store sensitive data such as your payment details as all payments are processed by PayPal.
Paradis Terrestre take your protection very seriously which is why we use PayPal for your payment protection. PayPal use maximum strength encrypted technology supported by the consumer’s browser using a Secure Socket Layer in all of their communication with you, ensuring maximum safety when paying online through Paradis Terrestre.
Where a customer subscribes to our newsletter, we will use the information we collect to notify them in newsletters about important changes to our Web site, new services and special offers we think they will find valuable. As our customer, you will be given the opportunity to notify us of your desire to unsubscribe from the newsletter by sending us an email request at enquiries@paradisterrestre.co.uk.
Please review our Privacy Policy for further information.
3. Access to Paradis Terrestre
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for Website Access
Paradis Terrestre grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Paradis Terrestre. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Paradis Terrestre without express written consent. You may not use any meta tags or any other “hidden text” utilising Paradis Terrestre’s name without the express written consent of Paradis Terrestre. Any unauthorised use terminates the permission or licence granted by Paradis Terrestre.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Paradis Terrestre as long as the link does not portray Paradis Terrestre or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Paradis Terrestre logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Copyright and Database Rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Paradis Terrestre or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Paradis Terrestre and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Paradis Terrestre, or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Paradis Terrestre’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Paradis Terrestre’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Paradis Terrestre’s express written consent.
6. Copyright Claims
Paradis Terrestre respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Paradis Terrestre to you.
7. Our Contract
When you place an order to purchase a product from Paradis Terrestre, you will be given an order number. Please quote this order number in all correspondence. We will do our best to fulfil your order but all orders are subject to availability.
8. Returns
Customers are entitled to a statutory cooling-off period of 14 days from when you receive the goods during which the consumer may cancel their order without giving reason. This does not apply to goods made to your individual specification. The consumer is responsible for the return postage if the goods are not faulty. Please note: Personalised items cannot be returned.
Where incorrect, damaged or defective items are received, please notify us as soon as possible.
This does not affect your statutory cancellation rights.
Please review our Returns and Refunds Policy for further information.
9. Shipping
If carriage companies used do not deliver your product within the requested time period please inform Paradis Terrestre, in the event of unsatisfactory delivery we hope you will accept our sincere apologies and we will investigate the matter to ensure your order is delivered as soon as possible after your notification.
Please review our Shipping Policy for further information.
10. Extortion and Threatening Behaviour
We have a zero tolerance policy regarding extortion, defamation, blackmail and bullying.
We will not give a customer money, any discount or free product, because they threaten us with a poor review or threaten to slander us on social media or any other platform. We reserve the right to report your conduct to the necessary authorities or organisations.
If your product is faulty or fails to be delivered, we will follow a process to resolve your concern, by finding a solution that is reasonable and in accordance with our store policies and consumer law. Threatening, being aggressive or rude is unacceptable human behaviour.
11. Availability
As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
12. Paradis Terrestre Contact Details
Here at Paradis Terrestre we always strive to offer excellent customer service in a friendly and helpful manner. If you have any queries on any section of the website please do not hesitate to ask via the Contact Us page on our site and we will reply as soon as possible.
Address:
Paradis Terrestre
137 Northlands Road
Winterton
North Lincolnshire
DN15 9UL
These conditions do not affect your statutory rights.