SHIPPING & PAYMENT
Your item will be shipped by Royal Mail. There are options to select Standard 1st or 2nd class services and also Signed For 1st or 2nd class as well as tracked* (*applies to higher priced items) services on checkout. For quick deliver we recommend 1st class or tracked 24.
Please note that Royal Mail delivery times may vary from area to area and unfortunately we have no control over this.
For Tracked 24 and Tracked 24 with Signature, Royal Mail will aim but do not guarantee to deliver your item within 1 working/business day of the day from handover into their system (time of day dependent).
For Tracked 48 and Tracked 48 with Signature, Royal Mail will aim but do not guarantee to deliver your item within 2 – 3 working/business days from the day of handover into their system (time of day dependent).
We use Royal Mail International for overseas purchases. Please note: Custom charges may apply on delivery.
- Europe Unfortunately we have suspended sales to the EU due to extra custom charges
- Rest of World up to 7 business days (i.e. not including Saturday and Sunday) – this is not guaranteed
Please take these delivery times into account when ordering.
FAST despatch – we know that once you buy something you want to have it as soon as possible, and at Paradis Terrestre we pride ourselves on despatching your standard order the next working day or less (time of day dependent). Please note that personalised items may take a little longer to despatch.
Despatch times are based on working days (and exclude Sundays & UK Bank Holidays).
Our delivery charges are based on the weight and size of the order and the delivery location. Delivery charges are displayed in the shopping cart.
Customs and import taxes. Buyers are responsible for any customs and import taxes that may apply.
You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the carrier. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order. We are not responsible for delays due to customs.
Please note: Royal Mail will not consider an item lost until 10 working days after postage
Payment
Paradis Terrestre accepts payment from all major credit and debit cards.
Please also note that all prices are in £ sterling (GBP).
Payment Security for Our Consumers
Paradis Terrestre take your protection very seriously which is why we use PayPal for your payment protection. PayPal use maximum strength encrypted technology supported by the consumer’s browser using a Secure Socket Layer in all of their communication with you, ensuring maximum safety when paying online through Paradis Terrestre.
Please note that it is not necessary to create a PayPal account in order to pay using PayPal. You can pay using a credit card via PayPal in the same way as you would through any other payment gateway.
Customer Service
At Paradis Terrestre we always strive to offer excellent customer service in a friendly and helpful manner. If you have any queries on any section of the website please do not hesitate to ask via our Contact Us page on our site and we will reply as soon as possible.